Refund Policy

The short version

• New workspaces get a free trial - see the pricing page for the current length - so you can decide before you pay anything.
• Subscription fees are billed in advance and are generally non-refundable for the period already paid, since access to the plan is delivered immediately on payment.
• We do refund duplicate charges, proven billing errors, and payments taken after a cancellation that should have stopped them.

Free trial

New workspaces start on a free trial with no card required to begin. If you add a payment method and upgrade before the trial ends, billing starts from the date you upgrade - you're never charged for the trial period itself.

Cancelling a subscription

• You can cancel a paid plan at any time from Settings → Billing. Cancellation takes effect at the end of your current billing period; you keep full access until then.
• Because access is provided for the full period you paid for, we don't provide prorated refunds for the unused portion of a monthly or annual term when you cancel partway through.
• You can export your full workspace at any time, including during the deactivation grace period after cancellation.

When we do refund

• Duplicate or erroneous charges - if our billing system charged you twice, or charged the wrong amount, we refund the difference in full.
• Charged after cancellation - if you cancelled before a renewal date and were still charged, we refund that charge.
• Failed or non-functional service - if a confirmed outage or defect on our side prevented you from using a plan you were charged for, contact us and we'll review a partial or full credit for the affected period.

Approved refunds are issued to the original payment method through our payment processor (Stripe or Razorpay) and typically appear within 5-10 business days, depending on your bank.

How to request a refund

Email contact@influno.app with your workspace name and the invoice or charge in question. We aim to respond within 3 business days and resolve confirmed billing errors within 10.

Chargebacks

Please contact us before filing a chargeback with your bank or card issuer - most billing issues can be resolved faster directly, and an unresolved chargeback may result in suspension of the workspace while it's investigated.

Changes & contact

If this policy changes materially, we'll notify workspace owners by email before the change takes effect. Questions: contact@influno.app.